Free and simple return


Criteria to return an item
A return must be logged within 14 days of being delivered to qualify for free returns. All products must be in a re-saleable condition and in its original packaging with all labels attached.

Due to hygienic reasons, mattress protectors and pillows cannot be returned. Should you wish to return something after the 14 days please contact our Customer Service team who will advise you accordingly. 

Defective products can be returned up to 6 months of delivery date by contacting our Customer Service team who will advise you accordingly.

A “Defective Product” is one which contains a material imperfection in the manufacture or design that renders the product less acceptable, useful or safe than reasonably expected, under the circumstances.

A product is in a defective condition if it is dangerous to the user or to consumer, when used in the prescribed way and/or for the purpose for which it was manufactured or designed.

The product must be defective in itself (due to manufacture or design fault) and not damaged due to inappropriate use.

When returning a product after the 14 day standard returns period, a customer must provide full reasons for alleging that the product is defective, including stating how the product was utilised during the period that it was in the customer’s possession.

Please note the life expectancy of any FurnitureMart Product depends on the individual using the Product, the conditions of use.