FURNITURE MART (PTY) LTD. TERMS AND CONDITIONS
- Introduction
The terms of this document is subject to the National Credit Act (“NCA”) and Consumer Protection Act (“CPA”).
- Products, price and availability
- Pricing is in South African Rands and is inclusive of Value-Added-Tax (“VAT”). The agreement is governed by the laws of the Republic of South Africa.
- Pricing is subject to price changes.
- We will make all efforts to ensure pricing is correct, but we will not be obliged to sell products displaying incorrect prices.
- If quotes are requested this will be valid for 7 days.
- Once a deposit is paid you have accepted the order and payment terms/commitments.
- If we are unable to fulfill an order due to whatever reason you will be notified and be entitled to a refund of the amount and we will not be liable for any damage incurred due to our inability to provide the products ordered.
- Payment method:
- Payments may be made via cash, EFT, Credit card or any other recognized payment method.
- When placing an order, the transaction details are presented to the bank for authorization.
- If bank’s authorization is not obtained, the order will be cancelled. We will not be held liable for any delays in payment confirmation from the financial institutions.
- Delivery
- We will always do our best to offer same day deliveries in Gauteng Only, for which the cut off is 12pm on the trading day of purchase.
- Delivery will only take place once the full amount owing has been paid and it reflects in the Furniture Mart (Pty) Ltd. bank account.
- If we have a delivery backlog please expect delays as we clear the backlog, this may be up to 5 working days.
- Deliveries outside Gauteng may take up to 14 working days.
- Goods must be inspected by the customer for defects and errors and errors or defects must be reported to us within 5 days after delivery.
- Furniture Mart will store purchased Furniture for up to 7 days. Any Furniture reserved for later delivery will be charged a storage fee of 5% of the invoice value of the order.
- Refund Policy
- Refunds will be at the discretion of Furniture Mart, based on condition of the returned furniture and the merit of each refund request.
- Amounts to be refunded will take place between 7 and 14 days after the furniture has been returned and the refund claim form has been completed.
- No refunds on special or customized orders will be allowed.
- Warranty
- All goods carry an implied warranty as stipulated in the CPA giving you the right to return unsafe and defective goods.
- Our goods carry a 12 month factory warranty for faulty workmanship and defective materials but subject to due care and maintenance, misuse, damaged by accident or negligence.
- Laybys
- A 15% deposit of the value of the order is required. A 1% cancellation fee of the purchase price will be charged if customer decides to cancel before completion of all payments.
- Furniture Mart will not reserve stock for laybys. If stock is not available, where possible we will source the stock or offer a replacement for similar value.
- Free delivery does not apply on laybys.
- Card transactions will be acquired for FurnitureMart via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks.
- PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
- Customer details separate from card details
- Customer details will be stored by FurnitureMart separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.
- Errors and omissions expected.
Please contact info@furnituremart.co.za with any queries or problems experienced with these terms of service.
