1. Introduction

The terms of this document is subject to the National Credit Act (“NCA”) and Consumer Protection Act (“CPA”).

  • Products, price and availability
  • Pricing is in South African Rands and is inclusive of Value-Added-Tax (“VAT”).  The agreement is governed by the laws of the Republic of South Africa.
  • Pricing is subject to price changes.
  • We will make all efforts to ensure pricing is correct, but we will not be obliged to sell products displaying incorrect prices.
  • If quotes are requested this will be valid for 7 days.
  • Once a deposit is paid you have accepted the order and payment terms/commitments.
  • If we are unable to fulfill an order due to whatever reason you will be notified and be entitled to a refund of the amount and we will not be liable for any damage incurred due to our inability to provide the products ordered.
  • Payment method:
  • Payments may be made via cash, EFT, Credit card or any other recognized payment method.
  • When placing an order, the transaction details are presented to the bank for authorization.
  • If bank’s authorization is not obtained, the order will be cancelled. We will not be held liable for any delays in payment confirmation from the financial institutions.
  • Delivery
  • We will always do our best to offer same day deliveries in Gauteng Only, for which the cut off is 12pm on the trading day of purchase.
  • Delivery will only take place once the full amount owing has been paid and it reflects in the Furniture Mart (Pty) Ltd. bank account.
  • If we have a delivery backlog please expect delays as we clear the backlog, this may be up to 5 working days.
  • Deliveries outside Gauteng may take up to 14 working days.
  • Goods must be inspected by the customer for defects and errors and errors or defects must be reported to us within 5 days after delivery.
  • Furniture Mart will store purchased Furniture for up to 7 days. Any Furniture reserved for later delivery will be charged a storage fee of 5% of the invoice value of the order.
  • Refund Policy
  • Refunds will be at the discretion of Furniture Mart, based on condition of the returned furniture and the merit of each refund request.
  • Amounts to be refunded will take place between 7 and 14 days after the furniture has been returned and the refund claim form has been completed.
  • No refunds on special or customized orders will be allowed.
  • Warranty
  • All goods carry an implied warranty as stipulated in the CPA giving you the right to return unsafe and defective goods.
  • Our goods carry a 12 month factory warranty for faulty workmanship and defective materials but subject to due care and maintenance, misuse, damaged by accident or negligence.
  • Laybys
  • A 15% deposit of the value of the order is required. A 1% cancellation fee of the purchase price will be charged if customer decides to cancel before completion of all payments.
  • Furniture Mart will not reserve stock for laybys. If stock is not available, where possible we will source the stock or offer a replacement for similar value.
  • Free delivery does not apply on laybys.
  • Card acquiring and security
    • Card transactions will be acquired for FurnitureMart via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks.
    • PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to to view their security certificate and security policy.
    • Customer details separate from card details
    • Customer details will be stored by FurnitureMart separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to
    1. Errors and omissions expected.

    Please contact with any queries or problems experienced with these terms of service.

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